Job Description

Job Description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Spectrum Reach ( grows businesses of all sizes with custom, multiscreen advertising solutions, backed by the power of TV, data, innovation, community experts, and unforgettable creative.

 
At A Glance…
Our Ad Operations Specialist are centralized roles that support the entire Spectrum Reach footprint.  They Coordinate order entry for ad schedules across the country and ensure that workflow for orders is completed accurately and in a timely manner.

 

Who We Are...
Spectrum Reach is the advertising sales division of Charter, offering custom solutions for advertisers through national cable networks, internet advertising, mobile marketing and events supported by marketing, research, and award-winning creative services teams. Spectrum Reach applies insightful research to understand consumer behavior and build targeted, multi-screen media plans personalized for each customer. From traditional commercial advertising to exciting new possibilities in interactive media, Spectrum Reach brings advertisers effective, efficient ways to turn our audiences into their customers. Spectrum Reach’s National Ad Operations is a high performing team that plays an essential role in delivering cutting-edge advertising solutions to our clients. You can learn more about us at 

What We Look For In Everyone At Spectrum Reach…
Our work atmosphere emphasizes teamwork, multitasking, and goal orientation. We seek individuals who are sociable, flexible, able to manage various priorities simultaneously, cooperative, and skilled in building relationships. Strong verbal and written communication abilities are crucial, along with excellent organizational and time management skills.

 

Ad Operations Specialist (National) Duties/Requirements...

 

• Communicate with internal & external customers.
• Monitor schedules, various reports, and work with National Sales Managers / Director of Advertising Sales to recover any lost revenue.
• Ensure all orders are processed by the established deadline.
• Research/troubleshoot issues with failed spots upon request.
• Process traffic instructions.
• Reconcile missed spots.
• Work closely with cross functional teams.
• Utilize multiple platforms in your work.

Job Requirements:

• Provide a high standard of customer service to both internal & external customers.
• Familiarity with MS Office applications (primarily Excel, Word and Outlook).
• Ability to work under deadlines.
• Skilled in reading, analyzing, and interpreting general business documents.
• Competence in effectively presenting information and addressing inquiries from groups of managers, clients, and customers.
• Ability to multitask in fast-paced environments.

• Capacity to make decisions and resolve issues.
• Ability to work independently and/or as part of a team.
• Self-driven, detail-oriented, and proactive.

 

Education and Experience:

• Experience working in an office environment.
• Must have Microsoft Office experience, especially MS Excel
• Bachelor's degree or equivalent experience 

 

Preferred Experience:

• 2+ years working/supporting media advertising
• 2+ years operation center experience
• 2+ years customer service experience
• Experience with XG, Pilot and other Advertising applications

 

A Deliberate Path To Success...

We appreciate enthusiasm and dedication at Spectrum Reach. That is why we invested time to create a comprehensive unified Career Path. With multiple ways to progress, start on a learning course and see how far you can go.

 
The Benefits Are Clear …

In addition to the core benefits — industry-leading retirement savings plans, comprehensive health care, and paid time off — we offer access to free and discounted Spectrum products and services where available, education assistance, and a wide selection of other programs and perks to help support you and your family at every stage of life.
ATF106 2025-63484 2025

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

Job Requirements:

• Provide a high standard of customer service to both internal & external customers.
• Familiarity with MS Office applications (primarily Excel, Word and Outlook).
• Ability to work under deadlines.
• Skilled in reading, analyzing, and interpreting general business documents.
• Competence in effectively presenting information and addressing inquiries from groups of managers, clients, and customers.
• Ability to multitask in fast-paced environments.

• Capacity to make decisions and resolve issues.
• Ability to work independently and/or as part of a team.
• Self-driven, detail-oriented, and proactive.

 

Education and Experience:

• Experience working in an office environment.
• Must have Microsoft Office experience, especially MS Excel
• Bachelor's degree or equivalent experience 

 

Preferred Experience:

• 2+ years working/supporting media advertising
• 2+ years operation center experience
• 2+ years customer service experience
• Experience with XG, Pilot and other Advertising applications

 

A Deliberate Path To Success...

We appreciate enthusiasm and dedication at Spectrum Reach. That is why we invested time to create a comprehensive unified Career Path. With multiple ways to progress, start on a learning course and see how far you can go.

 
The Benefits Are Clear …

In addition to the core benefits — industry-leading retirement savings plans, comprehensive health care, and paid time off — we offer access to free and discounted Spectrum products and services where available, education assistance, and a wide selection of other programs and perks to help support you and your family at every stage of life.

Job Tags

Local area, Visa sponsorship, Flexible hours,

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