Job Description

Overview Overview: Under the supervision of the Butler Manager, a Butler provides exceptional personalized service and ensures all guest’s needs are met in a prompt and efficient manner. They must set priorities and simultaneously manage multiple tasks. A Butler should be able to react to guest requests, challenges, and unusual situations in a skilled manner. They will have the ability to provide intuitive service ensuring VIP guests are consistently wowed. A Butler will stay informed and know all hotel/casino facilities and services, special events and local attractions. They must be able to initiate and engage in conversation in a professional and friendly manner while maintaining confidentiality. He/she must present a professional appearance that guests and team members will find appealing and approachable. Benefits Medical, Dental, Vision Prescription, Life, Accident, Pet Legal 401K with match Paid Time Off Holiday Pay Free Meals, Free Uniforms, Free Parking Discounts at Hard Rock properties around the globe All team members are eligible to participate in the discretionary annual bonus program Training and Leadership development programs Wellness programs including onsite information and fitness seminars Team Member Resource Groups Recognition programs Pay Rate $18.00 an hour Responsibilities Prepares suites for arrival (lights, television, temperature, and music) ensuring the suite is in pristine and excellent working condition. Delivers and sets up amenities in suites in a detail oriented and appealing presentation. Greets all VIP Hard Rock guests upon arrival at the suite explaining all services provided by the butler staff for the guest’s comfort and pleasure. Maintains confidentiality (within the VIP team) of guest information and activities. Takes food and beverage orders maintaining excellent knowledge of all Hard Rock dining venues. Serves meals, snacks, tea, hors d’oeuvres, cocktails and other food and beverage items in guest suites from both casual and fine dining restaurants. Assists guest in unpacking and packing. Polishes shoes, removes spots, brushes, presses, performs minor repairs to clothing items and arranges for laundry and dry-cleaning services and return of these items to the guest’s wardrobe. Draws and assists guest with bath, dressing and other personal needs as requested. Arranges for Spa and Salon appointments, restaurant reservations and transportation requests to ensure guests receive priority service. Coordinates housekeeping and turndown services to make certain guests receive timely, seamless, and unobtrusive services. Coordinates special requests made by the guests with VIP Services on behalf of the Casino Host or other management. Purchases specialty items for guests with the approval of their Casino Host. Coordinates bellman upon checkout and ensures transportation is arranged and on time. Replenishes glassware, dishes and beverages upon checkout and reports any housekeeping or facilities issues to management. Records and emails to the VIP team a daily pass down of pertinent information to ensure all team members and management stay informed. Is proficient and well organized in Outlook, Word, Excel, LMS, Respak and the Customer Care Portal. Updates locator board, calendar, occulog and guest profiles in a timely manner. Communicates effectively with In Room Dining management to ensure all Respak and food/beverage orders are correct and receive priority service. Is responsible for an adequate par stock of food/beverage, china, flatware, glassware, linen, dry/paper products to meet business demand. Maintains a clean and organized butler pantry and compliance with local fire and health regulations. Attends training classes as requested by management to assist in furthering their knowledge and skills. Completes all side work duties prior to shift end to set their peers up for success. Conducts an informative and detail-oriented pass down between shifts. Performs all other related and compatible duties as assigned. Qualifications Two (2) years college preferred as well as a minimum two (2) years management experience in first class hotel, casino, restaurant, or related hospitality area. A basic understanding of food and beverage service skills including room service, fine dining, wine and spirits knowledge or an equivalent combination of education and experience is required. Work Environment The Casino environment is hectic, fast-paced, and often crowded and noisy. May be exposed to casino-related environmental factors including, but not limited to, secondhand smoke and excessive noise and constant exposure to general public. Must be able to communicate effectively with guests in English, specific to position duties and responsibilities. Disclaimer: This is not an exhaustive list of all responsibilities, requirements and skills. Management reserves the right to revise the job or to require that other or different tasks be performed when circumstances arise. Hard Rock Hotel and Casino Atlantic City #J-18808-Ljbffr Hard Rock Hotel and Casino Atlantic City

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