Job Description

Job Description

Job Description

Now Hiring: Customer Service Agent – Dry Cleaning & Laundry

Do you have a friendly attitude, a sharp eye for detail, and a passion for helping people? Join our team as a Customer Service Agent and become the next friendly face at ZIPS Cleaners!

Position: Customer Service Agent
Location: ZIPS Cleaners - We have 5 locations in the Austin Area
Schedule: Full-time/Part-time | We are open 7am-7pm Mon-Fri and 8am-6pm Saturday
Pay: $15+ depending on experience

What You’ll Do:

• Greet customers with a warm and professional attitude.

• Check in and process garments for cleaning.

• Handle payments, orders, and pickup/drop-off coordination.

• Answer customer questions in person and by phone.

• Ensure orders are accurate, clean, and ready on time.

• Keep the front counter clean, organized, and efficient.

What We’re Looking For:

• Great communication and customer service skills.

• Dependable, detail-oriented, and organized.

• Comfortable using a POS system (we’ll train you!).

• Prior experience in retail, hospitality, or customer service is a plus.

Perks:

• Paid Holidays and PTO accrual for full time. 

• Friendly, team-oriented work environment.

• Employee discount on dry cleaning services.

• Opportunities for advancement as we grow.

• Regular, steady hours with no late nights.

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