Job Description

Customer Success Specialist (Remote - New York - California)

Customer Success Specialist (Remote - New York - California)

This position is posted by Jobgether on behalf of Greenfly. We are currently looking for a Customer Success Specialist in New York (USA) and California (USA).

This role is ideal for a detail-oriented and proactive professional who thrives in a fast-paced, collaborative environment. The Customer Success Specialist will support enterprise clients in leveraging a SaaS platform to optimize their digital media workflows, enhance engagement, and achieve strategic objectives. This position requires strong technical aptitude, excellent communication, and the ability to manage multiple tasks simultaneously while providing top-tier support. Working closely with cross-functional teams, the specialist will contribute to customer satisfaction, streamline processes, and help scale customer success operations. This is a fully remote position with opportunities to collaborate in-office on occasion.

Accountabilities

• Support lead Customer Success Managers in managing high-value strategic accounts
• Assist with the technical setup and maintenance of customers' platform experiences
• Triage and resolve customer inquiries, ensuring timely and effective solutions
• Collaborate with product and technical teams to deliver best-in-class customer experiences
• Develop and document internal best practices to enhance scalability and efficiency
• Track and monitor customer interactions to identify opportunities for improvement
• Contribute to process improvements and help optimize workflows across the Customer Success team

Requirements

• 1+ years of experience in customer support or related roles in B2B SaaS
• Excellent multitasking and project management skills
• Exceptional written and verbal communication abilities
• Strong problem-solving skills with an organized, methodical approach
• Ability to ramp quickly in a fast-paced, startup environment
• Proactive and intentional approach to customer engagement
• Proficiency with G-Suite, CRM tools (Salesforce, Totango, Hubspot), Zendesk, Atlassian (Jira, Confluence), Canva, and similar SaaS platforms
• Flexible schedule to provide customer coverage as needed
• Experience working in a startup or high-growth environment is a plus

Benefits

• Hourly rate: $18-$22/hour
• Stock options
• Comprehensive benefits package
• Fully remote work in New York and Los Angeles metro areas
• Occasional visits to Santa Monica, California HQ or New York sales office
• Opportunities for professional growth and skill development

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.

Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.

It compares your profile to the job's core requirements and past success factors to determine your match score.

Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.

When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Non-profit Organizations and Primary and Secondary Education

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Job Tags

Hourly pay, Full time, Work at office, Remote work, Worldwide, Flexible hours,

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