Job Description:
You will be working in the IT department providing technical support to computer users, for Microsoft Windows and Office, Active Directory and Application User Support, responsible for:
* Building laptops and computers to requirements.
* Repair, replace and upgrade computers.
* Assist with PC management software, Microsoft System Configuration Manager (SCCM)
* Provide End User support
* Setting Up, Installing and Configuring computer systems
* Diagnosing hardware/software faults and solving technical problems, either over the phone, on-line or face to face.
* Assist with internal audit reviews and requests
* Respond, Assign and Resolve Helpdesk Tickets, provide reporting and perform to SLA's.
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