Job Description

Chukchansi Gold Resort & Casino

To hire the very best team members, Chukchansi Gold understands we have to make the very best offer. In addition to our competitive wages and employee perks, Chukchansi Gold team members receive $43,000-$58,000 in benefits alone, including medical, vision, 401K with employer match and immediate vesting, life insurance, meals, reduced workday hours, paid time off and more. Join the team at Chukchansi Gold and enjoy the best benefits package in the Valley! Chukchansi Gold team members enjoy unrivaled perks. You'll also receive free and discounted meals in the Team Dining Room, paid time off, holidays gifts and raffles. Additionally, discounts for Costco memberships, the Monterey Bay Aquarium, Six Flags, Verizon Wireless and Chukchansi Park. Voted the Valley's No. 1 best local employer, Chukchansi Gold Resort & Casino is California's premier integrated resort offering lively gaming, world-class entertainment and luxurious accommodations, welcoming thousands of guests each year.

Job Description

Summary: Responsible for performing dual responsibilities of a Front Desk Representative and Night Auditor. Assists front desk as needed and covers graveyard shift in the absence of the Night Auditor. Also responsible for providing consistent, courteous service to all hotel guests, ensuring an optimal level of guest service and satisfaction is achieved and maintained.

Essential Duties and Responsibilities:

• Front Desk Representative: Interacts effectively with the public and Team Members. Performs excellent customer service at all time. Assists guests with the check-in process at the Hotel in a courteous and polite manner. Assists guests with checkout at the end of their stay in an efficient and timely manner. Responds to guest requests, complaints or inquiries courteously and promptly. Answers guest questions regarding Hotel and property facilities, events and ensures that adequate information is given. Maintains a working knowledge of the property as well as special events on and near the property in order to advise guests. Handles guest complaints or concerns in a polite, courteous and efficient manner. Ensures that the check-in and checkout process in handled in accordance with company policy by processing cash, credit card, and credit transactions accurately thus protecting the company's assets. Distributes membership forms for rewards club cards. Creates new rewards club accounts for guests. Prints rewards club cards for guests with existing accounts. Issues rewards for guests when appropriate level of play has been established. Works with the Bell Staff and Concierge to ensure a high level of guest service. Maintains a consistent, regular attendance record. Performs any reasonable request made by management.
• Night Auditor: Interacts effectively with the public and Team Members. Performs excellent customer service at all time. Prepares and distributes management reports to Hotel Administration and the Finance Department. Posts room and tax charges to guest accounts. Assists, if needed, with Hotel Housekeeping and Bell Desk. Responds to guest requests, complaints or inquiries courteously and promptly. Maintains a consistent, regular attendance record. Performs any reasonable request made by management.

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE: High School diploma or GED required. Some college courses in Hotel Management preferred. SPECIAL QUALIFICATIONS: Must possess effective communication and organizational skills. Minimum of one-year accounting or audit experience preferred. Must be computer-literate. Previous Hotel/Motel experience preferred. Must be able to maintain a professional, positive demeanor in stressful situations, remaining polite to the guests at all times. LANGUAGE SKILLS: Ability to read, analyze, and interpret a variety of instructions furnished in written, oral or diagram form. Ability to respond to common inquiries or complaints. MATHEMATICAL SKILLS: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. REASONING ABILITY: Ability to apply commonsense reasoning to a variety of situations. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Team Member is regularly required to talk or hear. The Team Member is also regularly required to stand; walk; sit; and use hands to finger, handle, or feel objects, tools or controls. The Team Member is occasionally required to reach with hands and arms, and to balance, stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is moderate. When on the casino floor, the Team Member will be exposed to a smoke-filled environment.

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