Job Description

Job Description

Job Description

Description:

About Texas Ace Heating and Air

Texas Ace Heating & Air is the premier heating, and air-conditioning company located in Midlothian, Texas, serving all of the Dallas / Fort Worth area and surrounding cities. Our purpose is to provide our internal peers and external customers with unparalleled service, quality products and outstanding care. Our belief is that if you take care of the best, you will keep the best – which is why we provide the most competitive compensation packages and provide full-time positions YEAR ROUND! We are eager to provide you with a great opportunity – one where you can make a difference!

The company is backed by The Sterling Group, a private equity firm established in 1982. The Sterling Group specializes in acquiring controlling interests in companies across the manufacturing, distribution, and industrial services sectors, focusing on enterprises with valuations typically between $100 million and $1 billion. To date, the firm has sponsored 67 platform buyouts, along with numerous add-on acquisitions, contributing to a total transaction value exceeding $22 billion. Currently, The Sterling Group manages over $9.4 billion in assets.

Job Summary

We are looking for a detail-oriented service manager to lead our residential service department and handle customer service interactions, reports, and repairs. The residential service manager's responsibilities include providing the highest level of customer service, developing lasting customer relationships, and managing the residential service team members. The residential service manager maintains a strong working knowledge of all industry standards and practices as well as the company's products and services.

To be successful as a service manager, you should display a strong sales-minded attitude as well as excellent leadership skills. You should also have the ability to develop and maintain strong, positive relationships with customers and third-party vendors.

Service Manager Responsibilities:

• Delegating and directing service tasks, monitoring the progress of current projects, and managing residential service team members to ensure the team's objectives and sales goals are met.
• Create and maintain a monthly on-call schedule based on current residential service demands to ensure proper technician coverage after normal business hours.
• Recruits, interviews, hires, and trains residential technicians as required to meet workload demands, and company or customer expectations and requirements.
• Provides technical support for residential technicians to meet service demands and customers’ expectations.
• Monitors budgets, goals, and objectives to ensure departmental profitability.
• Reviews work orders, invoices, and time reports for accuracy, ensuring timely cash flow, and maintaining minimal account receivables.
• Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
• Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.
• Calculate and submit, or review and approve, technician variable compensation in accordance with company incentive programs.
• Monitoring department issues and client complaints to create methods to lessen recurring issues.
• Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.
• Maintaining strong relationships with manufacturers, dealers, and sales representatives.
• Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes.
• Monitors residential service vehicles to ensure they are maintained and in an acceptable condition to allow technicians to efficiently work out of the vehicle and maintain an adequate inventory of parts and materials.
• Promotes and develops maintenance/service agreements.
• Work with other departmental managers to meet company and departmental goals and objectives.
• Other tasks and responsibilities as required to maintain efficient department operations.

Service Manager Requirements:

• Strong industry knowledge.
• Excellent leadership, communication, sales, and customer service skills.
• Computer literacy and good organizational skills.
• Strong creative thinking and problem-solving skills.
• The ability to work under pressure, manage conflicts, and handle stress.
• Previous sales and management experience may be advantageous.

Benefits:

• Medical, dental, and vision insurance
• FSA with debit card
• Employer-paid Short-Term Disability (STD)
• $20K in life insurance and $20K AD&D insurance
• 401(k) employer match
• Paid Vacation
• PTO
• Paid Holidays

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