Job Description
Job Description
Job Description
POSITION TITLE:
Information Technology Manager
REPORTS TO:
Senior Vice President/Chief Information Officer
JOB GRADE:
S14
PAY RANGE:
$94,990.92/year - $142,486.38/year, Exempt, Dependent on experience
Position Summary
The Information Technology (IT) Manager at First U.S. Community Credit Union is responsible for leading and managing the Credit Union’s Information Technology Department, ensuring reliable and secure operation of all technology services in support of our members and staff. This role provides leadership across network infrastructure, business applications, core banking systems, information security, and help desk operations. The IT Manager will oversee a team of IT professionals, provide direction on daily operations, manage projects, and ensure compliance with regulatory and security requirements. The position requires a leader with strong technical expertise, excellent communication skills, and a service-focused mentality that supports the Credit Union’s mission of exceptional member service.
Duties and Responsibilities
Leadership & Management
- Provide leadership and supervision to the IT team, including performance management, coaching, and staff development.
- Foster a culture of service excellence, accountability, and urgency in achieving departmental and organizational goals.
- Ensure IT staff are equipped to deliver timely, professional, and effective technical support to end-users.
- Collaborate with executive leadership and department heads to align IT strategy with business objectives.
- Manage vendor relationships for IT products and services.
Help Desk & User Support
- Oversee daily help desk operations, ensuring quick resolution of staff technology issues with a strong customer service focus.
- Establish and monitor help desk KPIs to ensure efficiency, responsiveness, and service quality.
- Ensure proper documentation, escalation, and communication of IT support requests.
Network & Systems Management
- Manage, maintain, and optimize Credit Union WAN/LAN infrastructure, firewalls, VPN, wireless networks, and Internet connectivity.
- Administer and support physical and virtual servers, storage systems, backups, and disaster recovery solutions.
- Oversee workstation, laptop, printer, and peripheral administration to ensure a secure and reliable user environment.
- Ensure high availability of systems and services through proactive monitoring, redundancy, and best practices.
Business Applications & Core Systems
- Administer and support the Credit Union’s Symitar core banking application and related business systems.
- Manage Microsoft 365 applications and services, including Exchange Online, Teams, SharePoint, OneDrive, and security/compliance tools.
- Coordinate upgrades, patches, and integrations with third-party vendors to ensure seamless functionality and compliance.
- Work closely with business units to understand operational needs and deliver technology solutions that enhance efficiency and member experience.
- Maintain application security and enforce proper user access controls.
Information Security & Compliance
- Lead vulnerability remediation efforts, ensuring timely patching and risk mitigation across all systems.
- Monitor, assess, and strengthen the Credit Union’s cybersecurity posture in alignment with regulatory requirements (e.g., NCUA, FFIEC, GLBA).
- Enforce IT policies, procedures, and standards related to security, compliance, and acceptable use.
- Manage and test backup, disaster recovery, and business continuity procedures.
Project & Change Management
- Support IT-related projects from planning through implementation, ensuring on-time delivery.
- Support project scope, goals, timelines, and resources, while communicating progress to stakeholders.
- Manage change control processes to minimize risk and disruption to operations.
- Support strategic initiatives, including digital banking enhancements, cybersecurity initiatives, and infrastructure upgrades.
Education/Experience Requirements
- Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
- Minimum 5–7 years of progressive IT experience, with at least 2–3 years in a management or supervisory role.
- Proven experience managing IT in a financial institution or highly regulated environment preferred.
- Strong technical knowledge of:
- LAN/WAN, firewalls, VPN, and networking protocols
- Windows Server administration and Active Directory
- Virtualization technologies (VMware/Hyper-V)
- Backup, disaster recovery, and storage systems
- Workstation and peripheral management
- Microsoft 365 administration (Exchange, Teams, SharePoint, OneDrive)
- Core banking systems and financial applications
- Experience with information security frameworks, vulnerability management, and regulatory compliance.
- Strong project management skills with the ability to lead cross-functional teams.
- Excellent interpersonal, communication, and leadership skills with a strong service orientation.
- Ability to work with a sense of urgency in a goal-driven environment with attention to detail.
- Preferred Certifications (one or more):
- CompTIA Security+ or CySA+ (security and vulnerability management)
- Fortinet NSE 4–7 certifications (network security administration and troubleshooting)
- Aruba Certified Switching Associate (ACSA) or Aruba Certified Mobility Associate (ACMA)
- Microsoft Certified: Azure Administrator Associate or Microsoft 365 Certified: Enterprise Administrator Expert
- VMware Certified Professional (VCP) for virtualization
- ITIL Foundation Certification (IT service management best practices)
- Certified Information Systems Security Professional (CISSP) or Certified Information Security Manager (CISM)
Working Conditions/Physical Demands
Working Conditions:
- Primarily a professional office environment.
- Regular interaction with computers, servers, networking equipment, and other technology infrastructure.
- May require occasional travel between branch locations or to vendor sites.
- May require occasional evening or weekend hours to support system upgrades, maintenance windows, or resolve critical issues.
- Work may be fast-paced and deadline-driven, with competing priorities.
- Exposure to confidential and sensitive member or employee information; discretion and data privacy adherence required.
Physical Demands:
- Frequently required to sit, talk, and hear.
- Regularly uses hands and fingers to operate a computer keyboard, mouse, and other office and IT equipment.
- Occasionally required to stand, walk, reach with hands and arms, stoop, kneel, or crouch—especially during equipment installation or maintenance.
- Ability to lift and move up to 25 pounds (e.g., desktop computers, servers, or other IT hardware).
- Visual acuity to view computer screens and detailed technical information for extended periods.
- May be required to climb under desks or into network/server areas.
______________________________ ______________________________
Team Member Signature Date
______________________________ ______________________________
Manager Signature Date
Job Tags
Work at office, Afternoon shift,