Job Description

Job Description

Job Description

We are an employee-centric company that truly appreciates our team members and their value to our customers and the missions they support. We pride ourselves on being forward-leaning thinkers and fostering teams that are and continue to be technically proficient and technically capable across a comprehensive range of cyber mission areas. OneZero full-time employees receive an extremely competitive benefits package that includes health/dental/vision/life insurance plans, 401K with company matching, PTO & paid holidays, employee referral program, and educational assistance. Additional details can be found on our website at:

Position Title: IT Manager

Location: On-Site Portsmouth NH, National Visa Center

Clearance : Secret

The IT Manager (ITM) reports to the PMO IT Liaison with dotted-line reporting to the site Operations Manager and is responsible for leading and managing a diverse team of IT professionals at the National Visa Center in Portsmouth NH. This role is responsible for overseeing daily operations across multiple IT functions including reporting, help desk support, systems administration, systems development, database analysis, and database administration. The ideal candidate will possess strong leadership, technical, communications and project management skills to ensure the delivery of high-quality IT services and solutions that align with organizational and program goals.

Essent ial Duties and Responsibilities are:

• Lead, mentor, and manage a team of IT professionals across helpdesk, systems, reporting, and database functions.
• Conduct performance reviews, set individual goals, and support IT staff development through coaching, feedback, and training.
• Foster a collaborative, high-performance team culture that promotes teamwork, innovation, accountability, and continuous improvement.
• Ensure compliance with IT policies, contractual obligations, and customer/company performance standards.
• Serve as the primary point of contact for site IT operations, tracking taskings, and keeping leadership informed of IT performance, customer requests, and deliverables.
• Deliver exceptional customer service to internal, external, and corporate stakeholders by proactively addressing IT needs.
• Support recruitment, onboarding, and retention of a technically proficient and professional IT team.
• Plan, prioritize, and manage IT tasks and projects to ensure timely, on-budget, and high-quality delivery aligned with business objectives.
• Oversee help desk operations to ensure responsive and effective user support.
• Manage systems administration to maintain infrastructure reliability, security, and performance.
• Supervise database administration (Oracle) and analysis to ensure data integrity, availability, and reporting accuracy.
• Coordinate systems development and reporting initiatives to meet evolving business requirements.
• Generate timely and accurate performance reports to support oversight, monitoring, and decision-making.
• Identify and implement process improvements and technology innovations to enhance IT service delivery.
• Manage vendor relationships and assist in IT budget planning and financial oversight to ensure program profitability.
• Identify and communicate staffing needs and contribute to workforce planning.
• Promote teamwork in a safe, inclusive, and feedback-driven work environment through regular one-on-one sessions and team engagement.
• Respond effectively to changes in demand and resolve issues with minimal disruption to service delivery.
• Conduct briefings and management reviews as required.
• Travel occasionally (<10%) to support offsite planning, updates, and team-building activities.

Requirements

• US Citizen
• Bachelor's degree or higher in relevant field
• Must possess at least seven (7) years of progressive IT experience, including 3+ years in a leadership or managerial role
• Proven experience working in cross-functional IT environments

• Strong knowledge of IT infrastructure, systems development, databases, and support services
• Experience with ITIL, Agile, or other IT service management frameworks is a plus
• Experience with Oracle and SQL databases is a plus

• Proficient with Microsoft Servers and Enterprise systems.

• Excellent communication, problem-solving, and organizational skills
• Excellent written and oral communication
• Superior organizational skills and work ethics
• Must have the ability to obtain and maintain a Top-Secret level security clearance

Physical Demands: While performing the duties of this job, the employee may occasionally be required to stand; walk; sit; lift; bend; reach; carry; stoop; kneel; use hand and fingers to handle, or feel objects, tools, or controls; use fingers and hands to type or write; speak; or hear. Specific vision abilities may be required to perform the job which may include close vision, distance vision, color vision, peripheral vision, depth perception, or the ability to adjust focus.

OneZero Solutions, LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access as a result of your disability.

To request an accommodation, please contact us at recruiting@onezerollc.com or call (202) 987-2580.

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