Job Description
IT Support Technician Company Overview: At NetCost Market, we strive to meet the highest standards. Fresh produce, value for money, and a uniquely positive shopping experience are the foundations on which we operate, bringing the complete shopping experience to the community.
Job Duties and Responsibilities: The IT Support Technician serves as a key resource for employees, providing high-quality technical support and ensuring the functionality and efficiency of our IT systems. In this role, you’ll troubleshoot hardware, software, and network issues while delivering a smooth and reliable digital experience for users across all departments. IT Support Technician Responsibilities:
• Provide remote and onsite technical assistance for store and office employees.
• Monitor and respond quickly and effectively to requests received through the IT helpdesk.
• Exhibit end-to-end ownership and provide pro-active status updates.
• Ensure prompt response and escalation for all system outages and issues, providing updates to management and end users.
• Document technical problems and their resolutions clearly and accurately.
• Manage user accounts and permissions (Active Directory, Office 365).
• Assist with internal IT projects and initiatives.
• Set up and configure hardware/software for new hires and resolve equipment issues.
• Maintain and track IT inventory.
• Provide training to users on new technologies and software.
• Work on-call and provide other after-hours support based on demand.
Required Qualifications:
• 2–4 years of relevant IT support experience.
• Experience in administrator level access to windows systems (Active directory; Office 365; Windows 10; Windows Server; Linux Server)
• PowerShell scripting knowledge preferred.
• Familiarity with Linux systems and basic command line operations.
• Familiarity with network hardware and command line operations.
• High level of proficiency in Microsoft Office 365 applications
• Strong PC and server hardware troubleshooting skills.
• Excellent communication and interpersonal skills; able to explain technical concepts to non-technical users.
• Reliable, self-motivated, and enthusiastic about supporting a growing organization.
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