L1 Support Engineer Job at Compunnel Inc., Milpitas, CA

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  • Compunnel Inc.
  • Milpitas, CA

Job Description

Job Title: L1 Support Engineer

Location: Milpitas, CA (Onsite)

Duration: 6 Months with possible extension

Position Overview:

We are seeking a proactive and detail-oriented L1 Support Engineer to join our team in Milpitas, CA. The ideal candidate will have hands-on experience in infrastructure and application support, strong troubleshooting skills, and familiarity with ITIL processes. This role requires working closely with cross-functional teams to ensure smooth IT operations and timely resolution of issues.

Key Responsibilities:

  • Provide L1 support for infrastructure, applications, and services.
  • Handle incident, service request, and event management within agreed SLAs.
  • Support Windows platform and Exchange environment .
  • Assist in application support activities including monitoring, issue resolution, and escalation when required.
  • Work with cloud computing and virtualization technologies (knowledge is a plus).
  • Follow and adhere to ITIL processes for effective service management.
  • Document troubleshooting steps, resolutions, and update knowledge base.
  • Collaborate with higher-level support teams for escalated issues.

Qualifications & Skills:

  • 1–3 years of experience in IT infrastructure/application support .
  • Strong knowledge of Windows platforms and Exchange environment .
  • Familiarity with cloud computing and virtualization technologies (advantageous).
  • Good understanding of ITIL processes (Incident, Service Request, and Event handling).
  • Strong problem-solving and analytical skills.
  • Excellent communication and interpersonal skills.

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