Job Description

Job Description

Job Description

Job Title : Medical Office Manager
Reports to : CNO
FLSA status : Exempt

Summary: CNY Fertility is a renowned fertility center offering advanced treatments like IVF, IUI, and egg freezing. With a patient-centered approach and cutting-edge technology, we support individuals and couples on their journey to parenthood The Medical Office Manager will be responsible for overseeing the daily operations of the clinic, ensuring the efficiency of services provided, and upholding the highest standard of patient care. This role involves close collaboration with medical professionals, administrative staff and patients to facilitate seamless coordination of day-to-day operations.

Required Duties and Responsibilities include the following. Other duties may be assigned.

• Develop, implement, and monitor operational processes to improve the center's overall performance.
• Oversee daily administrative and customer service operations, ensuring the clinic runs efficiently and effectively.
• Manage payroll/ADP for time- off requests, staff scheduling, and overseeing the onboarding process.
• Ensure the center adheres to all legal, health, and safety regulations, maintaining necessary certifications.
• Provide support to patients by addressing concerns and assisting in the pre-treatment and post-treatment process.
• Supervise, train, and evaluate office staff administrative staff.
• Foster a positive, collaborative, and supportive work environment for all staff members.
• Handle front desk billing, collection of co-pays and in office payments.
• Maintain accurate records of patient treatments, procedures, and financial transactions. Ensuring that chart preparation is performed in a timely manner to maintain accurate records of patient treatments.
• Oversee the collection and management of patient data, consent forms while ensuring confidentiality and privacy compliance.
• Ensure staff follow office protocols, providing excellent customer service and maintaining a high level of professionalism.
• Foster a positive, collaborative, and supportive work environment for all staff members.
• Assist with leading interviewing and hiring for both clinical and front desk staff.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. The Fertility Receptionist does not have any supervisory responsibilities. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

Bachelor's degree in healthcare administration, Business Management or related field. Will consider equivalent combination of education and experience.

Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Math Ability:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Knowledge, Skills and Other Abilities:

• Medical Terminology
• Management skills
• Strong communication, both written and verbal
• Great active listening skills
• A patient and empathetic attitude
• Comfortable working in fast-paced environments
• Computer literacy

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed in a comfortable setting where it is quiet and dim light. There is some risk to exposure of bodily fluids or contagious diseases.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands; reach with hands and arms and talk or hear. The employee is occasionally required to sit.

Benefits include:

• 401(k)
• Dental insurance
• Vision Insurance
• Health Insurance
• Life Insurance
• Flexible spending account
• Paid time off
• Maternity Leave

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