Job Description

We are seeking a highly organized and patient-focused Practice Support Associate to join our Urology team. This role is essential to ensuring smooth front-office operations and delivering exceptional service to our patients. The ideal candidate will thrive in a fast-paced environment and be comfortable managing a high volume of patient interactions.
Key Responsibilities:
Patient Communication: Handle a high volume of incoming and outgoing patient calls with professionalism and empathy.
Front Desk Operations: Manage patient check-ins and check-outs, ensuring accurate and timely documentation.
Appointment Scheduling: Coordinate and schedule patient appointments, follow-ups, and procedures.
Authorization Management: Process prior authorizations for imaging and diagnostic services.
Document Handling: Scan, upload, and manage patient documents within the electronic medical record system.
Collaboration: Work closely with clinical staff and providers to support patient care and office efficiency.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Previous experience in a medical office or healthcare setting preferred.
Familiarity with prior authorization processes and EMR systems (Epic is a plus)
Strong communication and organizational skills.
Ability to multitask and remain calm under pressure.
High school diploma or equivalent required; additional certification in medical administration is a plus.

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