This position begins the Revenue Cycle process by collecting accurate demographic and financial information to produce a clean claim necessary to receive timely reimbursement. In addition, this position provides exceptional customer service during encounters with patients, families, visitors and Ohio Health Physicians and Associates. Responsibilities include accurately identifying patients in the EMR system; obtaining and entering accurate patient demographic and financial information through a standard work process (via phone, face to face and/or bedside location) to complete registration while maintaining patient confidentiality; providing exceptional customer service during every encounter; performing registration functions in any Patient Access areas; using critical thinking skills to make decisions, resolve issues, or escalate concerns; using various computer programs to enter and retrieve information; verifying insurance eligibility; securing and tracking insurance authorizations and processing BWC patients; transcribing ancillary orders; scheduling outpatients; generating, printing, and providing patient estimates; collecting patient's out of pocket expenses and past balances; attempting to collect residual balances from previous visits; answering questions regarding insurance residuals and self pay accounts; using knowledge of CPT codes to select codes; generating regulatory documents and obtaining consent signatures; identifying patient Out of Network acceptance; reviewing insurance information and discussing financial aid; explaining billing procedures and hospital policies; scanning required documents for claim submission; escorting or transporting patients; assisting clinical staff in administrative duties; complying with policies and procedures; assisting with training new associates; overseeing reception desks and lobbies; registering or obtaining consents on Nursing Units; using multi-line phone system; making reminder phone calls; processing offsite registrations; maintaining patient logs; reviewing insurance information for referrals and financial counseling; educating patients on MyChart activation. Minimum qualifications include High School or GED, excellent communication, organization, and customer service skills, basic computer skills, and one to two years previous experience in a medical office setting. Work shift is evening with scheduled weekly hours of 40. Department is Main Registration.
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