Job Description

Job Title: Project Manager – POS Implementation

Duration: Long-term contract with option to hire

Location: Irving, TX (Monday - Wednesday on-site and Thursday - Friday remote)

Position Overview

We are seeking a highly experienced Senior Project Manager to lead a complex, enterprise-level Point of Sale (POS) implementation across our corporate brands, franchise partners, and retail operations. This individual will oversee all non-technical aspects of the implementation, ensuring successful adoption, seamless operational integration, and alignment with business objectives. The ideal candidate has a proven track record of managing large-scale, multi-stakeholder projects, driving cross-functional collaboration, and delivering on-time, high-impact results in a franchise or retail environment.

Key Responsibilities

• Lead end-to-end program management of the POS implementation, focusing on business operations, process alignment, and stakeholder readiness.
• Develop and manage project plans, timelines, milestones, and deliverables across multiple brands, regions, and franchise partners.
• Coordinate with internal teams (operations, finance, training, compliance, marketing, and support) to ensure all operational elements are aligned.
• Serve as the primary point of contact for franchisees and business leaders, facilitating communication, change management, and issue resolution.
• Manage vendor relationships related to deployment, training, and support, ensuring contractual obligations and service levels are met.
• Drive organizational readiness, including rollout planning, process documentation, training coordination, and adoption strategies.
• Proactively identify risks, issues, and dependencies; implement mitigation strategies and escalate as necessary.
• Monitor and report on project status, budget adherence, and outcomes to senior leadership and key stakeholders.
• Ensure compliance with operational standards, policies, and franchise requirements throughout the implementation lifecycle.

Qualifications

• 8+ years of progressive project management experience, including large-scale, multi-site rollouts or enterprise program delivery.
• Strong background in retail, hospitality, QSR (quick-service restaurants), or franchise-based organizations preferred.
• Demonstrated success leading complex operational initiatives (POS or similar system implementations strongly preferred).
• Expertise in stakeholder management, vendor coordination, and organizational change management.
• Exceptional communication, facilitation, and presentation skills; able to bridge corporate and franchise perspectives.
• Strong financial acumen with experience managing project budgets, contracts, and vendor relationships.
• PMP or equivalent certification preferred.
• Ability to thrive in a fast-paced environment and manage competing priorities with diplomacy and resilience.

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