Job Description
POSITION SUMMARY Develops, verifies, and communicates service repair quotes to internal and external service customers in a timely manner. Ensures quotes are accurate and supportable (sub-let repair, parts availability, labor availability. Coordinates scheduling equipment repair with service and parts personnel. Advises the service manager of quote status as required. Works with the CSS salesmen as required. Fills in for the service dispatcher as required.
ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s) - Positive role model. Treats others with respect.
- Supports the service department Key Performance Indicators relating to efficiency, productivity, and customer satisfaction.
- Works with the Service Manager, Operations Manager, and Parts Manager to support strategic plans, objectives, and goals, as it relates to customer service quoting and invoicing.
- Works with service technicians to determine labor repair requirements to provided customers the best repair value and Equipment Depot reasonable revenue.
- Handles quote requests, concerns, and complaints in a prompt and professional manner.
- Knowledgeable of the internal operating system and uses the tools available to create quotes.
- Ensures quotes are accurate, complete, and follow reasonable repair guidelines regarding parts, labor hours, and sublet repairs (as required).
- Develops procedures for tracking quote approval, subsequent parts orders, and establishing shop and field repair schedules (working with the Service Manager).
- Works with the Service Manager and the Operations Manager to develop a standard quote book (Flat rate) to increase quote response times.
- Fills in for the service or PM dispatcher as required.
- Assists in the implementation and use of the Service Automation System:
- Presents and maintains a professional image/ manner in performing the role.
- Available for after-hours work as required for Service Operations.: (Weekday and weekends)
SKILLS & ABILITIES - High School Diploma or GED
- Good verbal and written communication skills.
- Extensive knowledge of equipment repair procedures and techniques
- Knowledge of service software relating to quoting, scheduling, and invoicing
- Knowledge of parts software relating to quoting and invoicing.
WORK ENVIRONMENT Work environment varies from office to job site to industrial locations
OUR CORE VALUES Passion to Perform - We are passionate to perform and focus on concrete achievements
Trust to Act - We are empowered to act, and act in a powerful way
Act Responsibly - We are responsible for our actions and the consequences they have for our stakeholders and our environment
Make it Fun! - We are serious about making work fun; it's the way we do things
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.
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Job Tags
Price work, Contract work, Weekend work, Weekday work,