Job Description
- An employer in the Telecom Industry is looking for a mid to senior Remote UX Researcher to support their team.
- The role will be much more qualitative, but the Researcher still needs to be able to work with and qualify quantitative data/research to create meaningful insights.
- This group supports internal products that agents in call centers utilize.
- This person will need to have in depth understanding of workflows and how to look at/work through them.
- They will conduct observational research, iteration research such as testing, conduct interviews and one on ones with agents, to paint the picture of what is going on at a high level.
- They will combine workflows with data analysis, and support a diverse group composed of researchers, designers, developers, business analysts, etc.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com.
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- 5+ years in a UX Research role Experience utilizing different methods for Discovery and Validation phases (Ethnography, Qualitative, and Mixed Methods)
- Qualitative studies (interviews - Analysis and UX patterns
- Improving the user's experience of using a product, such as making it easier to use and more enjoyable
- Experience with customer insights and market research
- Experience working on journey maps - Experience working with multidisciplinary teams
- Experience conducting workshops - Strong data analysis experience
- Experience consolidating large amount of research findings
- Experience providing Research Consulting guidance Insight Global
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