Job Description

Job Description

Job Description

Burrtec is a well-established refuse and recycling collection company serving over fifteen municipalities throughout Southern California and employing over 1400 full-time employees. Burrtec continues to grow through company acquisitions and successful bid proposals. Burrtec is a family-owned company that firmly believes the key element to our success is knowing how important each employee is in the organization.

We have the following position at our Fontana/West Valley Material Recovery Facility division:

Scale House Operator

Provides a variety of customer service duties by interacting, servicing, and consulting with face-to-face customers as well as via telephone.

SALARY RANGE: $22.25/hour - $23.60/hour

ESSENTIAL DUTIES:

• Understand and follow facility rules and regulations and is able to convey this information to customers, both face to face and on the telephone.
• Log into the in-house on all necessary terminals to begin the day's transactions.
• Control traffic using traffic control lights.
• Count and record daily cash on the opening cash sheet.
• Ask all basic questions from memory to be able to accurately transact with a customer (material, unacceptable, jurisdiction).
• Identify various vehicle types and use the estimated vehicle weight table to transact deposits on inbound public loads.
• Accurately counts money presented by customers for deposit/payment.
• Apply policy on proper cash handling (checking for counterfeit bills).
• Accurately records deposits received in the in-house system.
• Highlight the deposit amount on the receipt given to the customer.
• Accurately makes change.
• Count change back to the customer.
• Accurately identify truck numbers on account customer vehicles.
• Apply and follow all deputy weigh master rules/guidelines.
• Accurately enters weight indicator readouts into the in-house system for Gross and Tare weights.
• Uses the correct terminal to scale when transacting customers.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Strong face-to-face customer service orientation coupled with interpersonal skills, which demonstrates a strong concern for satisfying the customer.
• Good oral and written English communication skills.
• Good listening skills and elicit information.
• Ability to establish and maintain effective, professional, and calm working relationships with customers and co-workers.
• Flexible and have the ability to handle multiple tasks
• Detail-oriented and concern for quality
• Computer Skills and the ability to operate a 10-key calculator are required.
• Learn and correctly interpret and apply policies and procedures.
• Accurately count money and calculate change.

TRAINING AND EXPERIENCE:

• Previous customer service experience required
  • Cash handling experience preferred
• Prior experience in the Waste industry is preferred
• Bilingual in Spanish is highly preferred

PHYSICAL:

• Standing and/or sitting for prolonged periods of time - up to 8 hours or more per day
• Manual dexterity and vision are sufficient to operate a personal computer for long periods of time without experiencing abnormal hand, wrist or eye strain.
• Hearing sufficient to understand conversations, both in person and on the telephone

WORKING CONDITIONS:

• Will work in a scale house environment and have continuous face-to-face contact with the public/customers.
• Working both indoors and outdoors environment.
• Able to work overtime, weekends, and holidays.

We offer competitive wages and an excellent benefits package, including 401k and 100% paid medical/dental/life insurance and holidays/vacation/PSL.

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