Job Description

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Job Category Product

About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isnt a buzzword its a way of life. The world of work as we know it is changing and were looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforces core values at the heart of it all. Ready to levelup your career at the company leading workforce transformation in the agentic era? Youre in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

MuleSoft, the industryleading Integration and API management platform, empowers enterprises globally to unlock data and accelerate innovation. We are seeking an exceptional Product Manager or Senior Product Manager to join our Identity team at MuleSoft. In this role, you would lead teams to help solve the most important and complex issues our internal partners and external customers face with authentication & identity management. You will also take a key role in building the next generation of the MuleSoft platform extending MuleSofts integration capabilities with the Salesforce ecosystem, leveraging Agentforce, Tableau, and Slack to enhance our industry leading experience. You will collaborate closely with product managers across MuleSoft and Salesforce to drive interoperability between the two platforms.

Key Responsibilities

• Collaborate closely with crossfunctional teams including product management, engineering, UX/UI, sales, and customer support to deliver prioritize and deliver the most important identity investments for the MuleSoft Anypoint platform
• Own and drive aspects of your product area from idea creation to delivery and adoption.
• Develop comprehensive product requirements, user stories, and prototypes to effectively guide engineering teams toward successful outcomes.
• Strategically contribute to the broader MuleSoft and Salesforce interoperable platform vision, ensuring alignment and cohesive product strategies across Salesforces diverse product lines.
• Drive a roadmap that continues to power our MuleSoft and Salesforce products for Identity that changes and iterates based on their end user needs.
• Engage directly with sales and customer support teams to deeply understand customer challenges related to MuleSoft integrations and translate these insights into impactful product improvements.

Requirements

• Highly technical
• Exceptional communication and presentation skills
• Excellent Collaborator
• Detailoriented & pragmatic
• You can balance trust and customer success both for external and internal consumers
• Proactive & an agent of change
• Ability to work well under pressure and manage multiple tasks simultaneously.
• The ability to context switch with minimal loss in productivity is key.
• Direct experience with agile/scrum methodologies.
• 5 years of experience in the tech industry, 4 years of Product Management experience.
• Bachelors degree.

Desired Skillset

• Experience working on a platform is strongly desired. Experience with Identity/Tenancy highly preferred.
• Experience with Identity/Tenancy and building for multitenant platforms.
• Knowledge of concepts around security, identity, building for multitenant platforms.
• Topics include: open identity standards (OAuth, OIDC, SAML), security (encryption esp. with more usage of MTLS), public cloud based microservice infrastructure.
• Direct experience with MuleSoft Anypoint platform or other integration and API management platforms (e.g., Apigee, Boomi).
• Familiarity with API management best practices, Mule SDLC processes, and integration design principles.
• Knowledge of enterprise SaaS environments, CRM platforms, and data integration strategies.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of nondiscrimination with all employees and applicants for employment. We believe in equality for all and a workplace thats inclusive and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to all employees, no matter the stage of their Salesforce employment journey. Recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination and everything in between are fair and based on merit. In the United States, compensation offered will be determined by factors such as location, job level, jobrelated knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. For Californiabased roles, the base salary hiring range for this position is $200,800 to $276,100.

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