Job Description

Volunteer Engagement Representative

By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join uswhere your career is a force for good!

As a Volunteer Engagement Representative, you will contribute your expertise and guidance to design, implement, and deliver programs and services that further the engagement and recruitment of volunteers. You will supervise volunteers and serve as a subject-matter expert on volunteer programs, tools, processes, and systems. In this role, you will act as a liaison between internal teams and external organizations to foster strong partnerships, while providing guidance, support, and development opportunities to volunteers. Additionally, responsible for the screenings, referrals, and placement of prospective volunteers to effectively support regional goals and mission critical activities. Approximately 70% of your time will focus on engagement initiatives and 30% on external recruitment. Perform all duties and responsibilities in compliance with standard operating procedures and other applicable federal, state, and local regulations. This role is not eligible for relocation assistance. This role supports the Nashville Area Chapter and covers the middle of Tennessee across Cheatham, Davidson, Jackson, Macon, Robertson, Smith, Sumner, Trousdale, Williamson, and Wilson counties.

Key Responsibilities

• Contribute expertise and serve as a resource for volunteer engagement best practices.
• Meet with stakeholders and ensure alignment of established goals to volunteer needs.
• Lead and train volunteer leaders to conduct a comprehensive volunteer onboarding program for each volunteer position.
• Lead volunteer training and serve as subject-matter-expert on volunteer programs, tools, and resources.
• Facilitate formal and informal recognition efforts and events to promote community and honor the volunteer experience and contributions.
• Train and lead screening and training team volunteers. Serve as point-of-contact to the volunteer intake processing center. Assist in screening and referring prospective volunteers.
• Lead the development and management of volunteer planning and scheduling to ensure a strong fill rate. Serve as a liaison to internal and external partners to ensure all volunteer requests are timely and complete.

Minimum Qualifications

• Bachelor's degree required.
• Minimum of 5 years of related experience.
• Ability to work on a team. Excellent oral and written communication skills. Strong interpersonal and presentation skills. Good organizational skills, attention to detail, and the ability to handle multiple and continuously evolving priorities effectively. Intermediate proficiency with MS Office applications, including Word, Excel, PowerPoint, and Outlook. Knowledge of group dynamics, customer maintenance techniques, negotiation skills, and the ability to effectively implement programs is preferred.

Preferred Qualifications

• Experience in volunteer management highly preferred.
• Experience or background in human resources is preferred.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The work environment will consist of moderate noise (i.e. business office with computers, phones, and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time.

Benefits For You

As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes:

• Medical, dental vision plans
• Health spending accounts & flexible spending accounts
• PTO: Starting at 15 days a year; based on FLSA status and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with 6% match
• Paid family leave
• Employee assistance
• Disability and insurance: short + long term
• Service awards and recognition

The American Red Cross is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act, and any other applicable state and local laws.

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