Step-On Guide - Kauai Job at POLYNESIAN ADVENTURE TOURS LLC, Lihue, HI

T3lhVkpYT1VpVndBZ3NHK3VmbG1mQ3VjNWc9PQ==
  • POLYNESIAN ADVENTURE TOURS LLC
  • Lihue, HI

Job Description

Job Description

Job Description

We are seeking energetic, positive, outgoing Step-On Guides/Narrator Ambassadors who present interesting and factual information about Hawaii's history, language, culture, and significant sites. Ensure a positive and memorable experience for the clients while providing a high level of customer service.

Essential Duties:

  • Greet passengers and clients and assist those with special needs or requests.
  • Load passengers onto the bus by following established safety procedures.
  • Maintain accurate records of PAX count, arrival time, and baggage counts.
  • Maintain constant communication with Drivers and Base Dispatch on any changes and/or discrepancies to the schedule, arrival, etc.
  • Requires knowledge of Hawaii's history, language, culture, significant sites, local area’s roads, and landmarks.
  • Requires verbal and written communication skills, and the ability to follow oral and written instructions.
  • Present tour narration relevant and appropriate to tour routing.
  • Provide excellent customer service.
  • Report all required information to Dispatch in a timely matter.
  • Review motorcoach safety protocols with guests
  • Perform other related duties as assigned by the Dispatch Supervisor or Station Manager.
  • Must always be in uniform as per the Employee Handbook
  • OTHER: Performs other job-related duties as assigned.

MINIMUM REQUIREMENTS

Education:

  • High School Diploma or equivalent required.

Experience:

  • One (1) year of customer service or hospitality experience required; OR, any equivalent combination of experience and/or education which would provide the necessary knowledge, skills, and abilities to meet the minimum qualifications to perform the essential functions of this position. Experience in a fast-paced work environment is preferred.

Knowledge, and Skills Required:

  • Customer service duties require relating to employees and customers in a friendly and professional manner.
  • Requires knowledge of principles and processes for safety, ethics, and compliance with company rules & regulations.
  • Ability to recognize and define problem areas, collect information, establish facts, and draw valid conclusions.
  • Ability to use good judgment and decision-making while handling multiple situations.
  • Physical demands of working in the field require frequent sitting and speaking. Additional duties may occasionally require lifting objects that weigh up to 50 lbs.

Benefits:

  • Medical, Dental, Vision and Drug Insurance
  • 401(k) with a generous company match!
  • Paid time off
  • Employee Assistance Plan
  • Pet Insurance
  • Employee discount
  • Advancement opportunities
  • Free Parking

Polynesian Adventure Tours, LLC, is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, or protected veteran status.

To apply, please click on the "Apply Now" link below.

We look forward to hearing from you and having you join Hawaii's best Tour and Transportation team!

Job Tags

Local area,

Similar Jobs

IRAS Group

Marriott Hotel General Manager Job at IRAS Group

 ...estate firm headquartered in Doral, Florida. Since 1985, the company has focused on developing, owning, and managing a diverse portfolio of properties, including hotels, office spaces, retail, mixed-use, and multi-family developments. With extensive expertise in... 

BJ's Wholesale Club, Inc.

Night Merchandising Lead - Overnight Club Ops Job at BJ's Wholesale Club, Inc.

A leading retail warehouse club in Allegheny County is seeking an Assistant Overnight Manager. The role involves overseeing merchandise...  ...in retail, strong leadership skills, and be available for night shifts. The position offers competitive pay and a comprehensive... 

Superprof

Spanish Private Tutoring Jobs Job at Superprof

Company Profile Superprof is the leading tutoring platform in the USA, connecting passionate individuals with eager learners. We operate in over 63 countries, making education accessible to everyone, everywhere. Superprof is the perfect opportunity for students, graduates...

Impact Kids

Energetic Coding Instructor for Kids Job at Impact Kids

A children's enrichment organization is seeking energetic instructors to teach coding to students aged 4 to 18. Ideal candidates will have prior experience in education or working with kids, skill in coding, and a genuine passion for teaching. Responsibilities include creating... 

Impact Kids

Dynamic Kids Coding Instructor Job at Impact Kids

A children's enrichment program provider in Wauconda seeks a Coding Instructor to teach coding and technology to students aged 4 to 18. Candidates should have at least 2 years of experience working with children and 1+ years of coding instruction experience. The role requires...