Weekend IT Help Desk Technician Job at Red Cup IT, Inc., Remote

T3kyVUpYeVFpbEFBZzhTK3NQWmtjU2lTNWc9PQ==
  • Red Cup IT, Inc.
  • Remote

Job Description

The Weekend IT Help Desk Technician provides technical support and assistance to end-users primarily during weekend shifts. This role involves troubleshooting hardware, software, and network issues, ensuring timely resolution, and delivering excellent customer service in a fast-paced environment.

Key Responsibilities

  • Act as the first point of contact for IT-related issues reported by users via phone, email, or ticketing system during weekend shifts.
  • Diagnose, troubleshoot, and resolve technical problems related to desktop/laptop hardware, software applications, printers, and network connectivity.
  • Assist with user account management tasks such as password resets and access permissions.
  • Document support requests, solutions, and escalation steps accurately in the ticketing system.
  • Provide clear instructions and guidance to users on IT tools and best practices.
  • Escalate complex issues to higher-level IT teams or specialists when necessary.
  • Assist in maintaining IT asset inventory and supporting routine system maintenance tasks.
  • Contribute to knowledge base articles and FAQs to improve support resources.
  • Follow up with users to confirm issue resolution and gather feedback.

Requirements

  • Proven experience in help desk or technical support roles, preferably in a corporate or IT service environment.
  • Familiarity with common operating systems such as Windows and macOS.
  • Strong troubleshooting skills for hardware, software, and networking issues.
  • Basic knowledge of Active Directory and user account management.
  • Excellent communication and customer service skills.
  • Ability to work independently during weekend shifts.
  • Availability to work weekends, with flexibility for occasional extended hours.

This weekend role focuses on hands-on technical support during non-business hours, ensuring consistent IT assistance and user satisfaction outside of the regular workweek.

Job Tags

Remote job, Part time, Shift work, Weekend work,

Similar Jobs

Vaco by Highspring

Senior Accountant x 90K - 110K x Westside Job at Vaco by Highspring

Senior Accountant Sr. Accountant GAAP IFRS Advanced Excel Month End General Ledger GL Are you an experienced Senior Accountant who is looking to work for a growing international company? If so, then we are working on a Senior Accountant role that would... 

Acme Distribution Centers

Class A Locally owned and operated Co. looking for Class A drivers Job Job at Acme Distribution Centers

Class A Locally owned and operated Co. looking for Class A drivers JobSince 1947, Acme Distribution has been Denver, Colorado's leading supply chain, warehouse, transportation and fulfillment logistic and management company.Acme Distribution is looking for CDL drivers... 

GEORGIA CLEANING PROS LLC

Bilingual Interpreters Needed- English & Spanish Job at GEORGIA CLEANING PROS LLC

 ...role requires physical stamina, attention to detail, and the ability to work collaboratively on-site. Duties Must be fluent in Spanish and English to assist with job site translating. Assist with the setup and cleanup of job sites, including loading and unloading... 

Beutler Air Conditioning & Plumbing

Part Time Appointment Setter/Lead Generator - Roseville, CA Job at Beutler Air Conditioning & Plumbing

Job Description Company Name: Beutler Air Conditioning & Plumbing Overview: Beutler is part of the largest residential home services provider in the US, with a team of over 7000 professionals nationwide. With over 45 years of excellence since our inception in 197...

Host Healthcare

Travel Nurse RN - PACU - Post Anesthesia Care Job at Host Healthcare

 ...Job Description Host Healthcare is seeking a travel nurse RN PACU - Post Anesthesia Care for a travel nursing job in St. Albans, Vermont. Job Description & Requirements ~ Specialty: PACU - Post Anesthesia Care ~ Discipline: RN ~ Start Date: 12/15/2025~...