Customer Support Rep. -Japanese Bilingual Job at A-STAFFING, INC., New York, NY

T0NlWUpIU1NqVndIZzhDeHV2RmpmQ21jNlE9PQ==
  • A-STAFFING, INC.
  • New York, NY

Job Description

Job Description

Job Description

Job Description

1. Title of Job

Customer Support Representative

2. Description of Responsibilities

Responds to service related customer inquiries, trouble, and/or complaints by phone and email.

Instructs network carriers to troubleshoot circuit outages and usability issues.
Communicates with application service providers/resellers to respond to customer inquiries.

Provides customers with remote instructions to isolate the cause of Internet connection outages.

Provides customers with basic instructions on the use of the application and internet related services.

Escalates trouble tickets to the engineering team once the work level of a service ticket is beyond the scope of the 1st level support.

Manages ongoing service tickets and ensure the expected service levels.

Sends notices for planned or unexpected service outages to customers in a timely manner.

Opens appropriate tickets with the datacenter related inquiries and troubles.

Creates, revises, and translates manuals, documents, and reports when needed.

Regular working hours is 9am 5pm Eastern Standard Time (EST).
With teamwork, covering working hours of 9 am 5 pm Pacific Standard Time (PST) from Monday to Friday (12 8 pm EST from Monday to Friday), in case of absence of a customer support representative covers working hours of 9 am 5 pm Pacific Standard Time (PST).

Collects information from department of Professional Services to enable to perform LAN
support and its troubleshooting.
Creates manuals to perform LAN Support and its troubleshooting for customer support. Leads customer support staffs to perform LAN support and its troubleshooting with sharing information.

3.Reporting
This position reports to Manager, Customer Support and/or General Manager, Professional
Services and/or Chief Operating Officer. The other persons will be designated by President
& CEO if necessary.

Job Tags

Remote work, Monday to Friday,

Similar Jobs

McCormack Schreiber Legal Search

Corporate Governance Specialist - Global Investment Firm Job at McCormack Schreiber Legal Search

 ...About the Position: Our client, a sophisticated private investment firm in Chicago, has an active need for a corporate paralegal to support the companys legal function, compliance and governance, entity management, and operations. This firm was founded by a distinguished... 

JC Grounds Management

Winter season equipment operator Job at JC Grounds Management

We are seeking dependable and experienced Winter Heavy Equipment Operators to join our snow and ice management team. In this critical role, you will operate snowplows, loaders, skid steers, and other heavy machinery to ensure safe, clear surfaces for our commercial clients... 

ST VINCENT DE PAUL SOCIETY OF SAN FRANCISCO

Maintenance Supervisor Job at ST VINCENT DE PAUL SOCIETY OF SAN FRANCISCO

 ...domestic violence. SUMMARY: This position supervises the Maintenance staff that are responsible for the cleanliness of the shelter...  ...may house up to 170 guests per night. The Maintenance Supervisor is responsible for overseeing the maintenance budget and ordering... 

Oroville Ford Lincoln Mercury

PartTime Part Counter Job at Oroville Ford Lincoln Mercury

 ...Assist in ordering parts and selling parts to customers. Must have good math skills and be good with numbers. Prefer some parts experience. Semi retired person willing to work 30 hours a week or less please apply. Multi tasking a must. Great work environment. Please apply... 

Texas Roadhouse

Dishwasher Job at Texas Roadhouse

 ...5.00 - $19.00 per hour Texas Roadhouse is looking for a Dishwasher who works well with others while following sanitation guidelines...  ...a fun culture with flexible work schedules, discounts in our restaurants, friendly competitions, recognition, formal training, and...