Job Description

You've dedicated significant time and energy to your education, and now it's time to make an impactful contribution. We provide exciting opportunities for professional growth and learning. In our programs, you'll immerse yourself in a culture focused on continuous improvement, aiming to enhance health care.

Job Purpose and Summary:

At CVS Health, our commitment to increasing access, lowering costs, and improving quality of care drives everything we do. Millions of times a day, we support individuals on their journey to better health, from guiding prescription use to assisting with chronic and specialty care management.

As a Non-US Accredited Foreign Graduate, you'll take a pivotal role in delivering care that embodies our core values and mission. After passing the FPGEE and TOEFL, you will be eligible for this role, allowing you to complete the necessary US Internship hours to further develop your pharmacy skills and knowledge. This position includes a blended learning experience to enhance your pharmacy education. You are required to complete your internship within 18 months and will be equipped to complete all necessary Pharmacist licensure exams within 120 days following the internship.

Working under the supervision of a licensed Pharmacist, you will play a significant role in ensuring a safe and effective Retail Pharmacy environment, delivering exceptional care to each patient. This involves:

• Ensuring Patient Safety
• Practicing Pharmacy Professionally
• Meeting Regulatory Requirements
• Quality Assurance
• Providing Excellent Customer Service
• Managing Inventory
• Handling Workflow Management (excluding final prescription verification)

A vital aspect of your role will include fostering customer and patient health through proactive patient care programs. Additionally, you'll be expected to:

• Lead with Heart, demonstrating empathy and compassion towards patients, customers, caregivers, and team members
• Support your Pharmacy manager in cultivating a motivated and skilled Pharmacy Support Staff
• Identify strategic business opportunities to enhance growth and performance in your pharmacy
• Adapt to change and excel in a dynamic community healthcare environment
• Collaborate to discover innovative solutions and improve outcomes
• Inspire others to engage in our purpose of caring for health at every moment
• Promote a team culture characterized by positivity and enthusiasm
• Leverage your knowledge to facilitate healthy outcomes that distinguish CVS from competitors

Primary Job Duties & Responsibilities:

Customer Service:

• Welcome each customer courteously, in-store and at the drive-thru
• Assist pharmacy and front store customers with questions and concerns
• Answer phone calls warmly and professionally
• Collaborate with colleagues to enhance customer satisfaction
• Remove barriers to improve customer experiences
• Handle transactions accurately and efficiently
• Engage with customers to create personalized moments during their visits

Regulatory:

• Ensure customer/patient confidentiality as per HIPAA and company standards
• Communicate with customers while upholding their privacy regarding drug information
• Adhere to all federal and state laws, rules, and CVS policies
• Complete licensure requirements within the assigned timeframe

Pharmacy Operations:

• Follow CVS workflow standards diligently
• Process prescriptions with precision
• Resolve third-party issues and manage claims as necessary
• Ensure operational readiness for prescription pick-ups
• Access and manage information efficiently
• Maintain inventory integrity
• Support the pharmacist in dispensing and reviewing compliance

Counseling (under licensed pharmacist supervision):

• Offer to counsel patients and guide them to the pharmacist when needed
• Handle appropriate medical inquiries
• Communicate effectively with healthcare professionals
• Collect patient medical histories where applicable

Leadership:

• Keep communication open with Field Management and Corporate
• Engage in required store meetings
• Foster a clean and organized pharmacy environment
• Support appropriate staffing schedules
• Assist in training and developing Pharmacy Support Staff
• Recognize and celebrate achievements
• Complete all required training programs

Education:

Required:

• High School Diploma or GED
• Doctorate (PharmD) or equivalent from a Non-US accredited pharmacy school
• Active Pharmacy Intern license in your state

Preferred:

• Certification to administer immunizations

Prior Relevant Work Experience:

Required: 0 to 3 years

Preferred: 3 to 5 years

Essential Qualifications, Functions & Preferred Qualifications:

• Graduated from a Non-US Accredited pharmacy program
• Pursue pharmacist licensure within 120 days after completing US Internship hours
• Possess strong communication and presentation skills

Skills In:

• Results Orientation
• Colleague Engagement
• Active Listening
• Customer and Community Engagement
• Consumer Behavior
• Conflict Resolution
• Patient Counseling
• Emotional Intelligence
• Time Management
• Digital Literacy

Ability To:

• Maintain attendance, including nights and weekends
• Complete tasks as directed by management
• Attend training and gain necessary licensure in a timely manner
• Lift and carry objects weighing up to 20 lbs periodically

Preferred Qualifications:

• Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, etc.)
• Ability to administer immunizations once state regulations are met

Our commitment to diversity enriches our work environment and propels career success. We seek individuals aligned with our core values of collaboration, innovation, caring, integrity, and accountability.

CVS Health is an equal opportunity employer, committed to workplace diversity, including gender, race, ethnicity, disability, and veteran status. We invite military personnel and their spouses to apply for CVS Health job opportunities.

The anticipated application deadline is 06/12/2025.

Qualified applicants with arrest or conviction records will be considered in accordance with applicable laws.

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