Job Description

About the role As a Senior AWS Connect Implementation Specialist, you will make an impact by designing, deploying, and optimizing AWS Connect solutions across multiple business units. You will be a valued member of the Cloud Contact Center Transformation team and work collaboratively with internal stakeholders and technical teams. In this role, you will: Design and implement advanced call flows using AWS Connect Studio, including custom logic and Studio actions. Execute configuration and deployment of AWS Connect features across multiple departments. Evaluate and implement new AWS capabilities to enhance customer experience and operational efficiency. Maintain and optimize AWS Connect components including ACD, IVR, routing, and integrations. Collaborate with internal teams to translate business requirements into scalable technical solutions. Work model: We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position open to qualified applicants in the United States (Minneapolis - MN.) Regardless of your working arrangement, we support a healthy work-life balance through our various wellbeing programs. What you need to have to be considered: Minimum 8-10 years of experience with AWS Connect implementation. Proven ability to build and maintain complex call flows using Contact Flows. Strong understanding of AWS Connect architecture and modules. Experience implementing AWS Connect across multiple business units. Familiarity with AWS APIs, integration, and custom development. Excellent analytical and problem-solving skills. Strong communication and collaboration abilities. These will help you stand out: Experience with AWS Lambda, Lex, and other AWS services integrated with Connect. Knowledge of contact center operations and KPIs. Ability to mentor junior engineers and lead technical workshops. AWS certification (e.g., AWS Certified Solutions Architect or AWS Certified Developer). Experience with CI/CD pipelines and DevOps practices in AWS environments. Salary and Other Compensation: The annual salary for this position is between $64,000 - $90,000 depending on experience and other qualifications of the successful candidate. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long-term/Short-term Disability Paid Parental Leave Employee Stock Purchase Plan Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

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