Overview The Spa Director is responsible for overseeing the daily operations and management of the Opal Spa at the Jupiter Beach Resort & Spa. This includes ensuring adherence to service standards, delivering exceptional guest experiences, driving revenue growth, enhancing the culture of the Spa and effective management of a team of spa professionals. The Spa Director plays a vital role in upholding the standards of the resort and ensuring consistent quality in this dynamic atmosphere. Responsibilities Oversee and manage the day-to-day operations of the Spa, ensuring compliance with service standards, policies and procedures. Deliver exceptional experiences, ensuring guests receive the highest level of care and attention. Drive revenue growth and achieve financial targets through effective sales and marketing strategies. Manage and lead a team of spa professionals, including hiring, training, scheduling and performance management. Maintain a positive and collaborative work environment, fostering teamwork and professional development. Implement strategies to increase seasonal awareness, and attract new and repeat clients. Monitor and analyze key performance indicators (KPIs) to assess the Spa's financial performance, identify areas for improvement, and implement strategies for growth. Maintain high standards of cleanliness, safety, and hygiene in accordance with the Spa’s guidelines and local regulations. Stay up-to-date on industry trends, best practices, and emerging technologies to ensure the Spa remains competitive and innovative. Implement training and development programs to ensure consistent service delivery and adherence to service standards. Manage budgets, financial reporting, and inventories for the spa location. Act as a brand ambassador by representing the spa brand in a professional and positive manner. Qualifications Bachelor's degree in hospitality management, business administration, or a related field and/or Advanced certifications in spa management are required. Minimum of 5-7 years of experience in spa management, preferably within a corporate branded spa or luxury hospitality setting. Strong leadership, organizational and communication skills. Demonstrated ability to drive revenue growth, achieve financial targets and operate within budgeted guidelines. In-depth knowledge of spa operations, customer service, and industry trends. Ability to effectively manage and inspire a diverse team of spa professionals. Exceptional customer service with a focus on delivering memorable guest experiences. Strong problem-solving and decision-making abilities. Flexibility to work outside regular office hours and travel occasionally, as required. Proficiency in spa management software and technology. Salary The salary for this position is competitive and commensurate with experience. The compensation package may also include benefits such as health insurance, retirement plans, and other corporate perks. Benefits Health Insurance Eye/Dental Insurance Life Insurance Short term Disability 401(k) Complimentary Associate Parking Complimentary Meals while on the job 25% Discount in Resort Outlets Hotel Discounts within the family of associated properties #J-18808-Ljbffr Jupiter Beach Resort & Spa
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